Frequently Asked Questions
Everything you need to know about shopping the world of Anna Sui.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that cosmetics and fragrances must be unopened to qualify for a return.
Do you ship internationally?
Yes, Anna Sui ships to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. Since our collections range from vintage-inspired silhouettes to modern fits, we recommend checking your measurements against our specific size charts.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.
Are your beauty products cruelty-free?
Anna Sui Cosmetics is committed to high-quality standards and does not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.